FAQs

Q.

Won’t the dogs fight or bark?

A.

The short answer is no. Doggy daycares wouldn’t be around if they did. There’s not much need for barking either! We are very careful when assessing each dog for enrolment, making sure their character, temperament and behaviour is acceptable in different role-play situations. If there are issues that arise from the assessment, we will be very happy to help support you and your dog in re-training techniques. We are constantly monitoring and observing every dog throughout the day, calming any over excitement, usually before it happens. The bonds and friendships that are formed are very special and happen the more the dogs come to Woofs n Wiggles. They are always very pleased to see each other and we witness many a special moment between the dogs that confirm their happiness in the environment and each other.

Q.

What if my dog is grumpy over toys or treats?

A.

It’s not a problem if your dog is not good at sharing. We can overcome this behaviour by positive training techniques and can provide you with some ‘training homework’ to practice with your dog when at home. The more your dog comes along to Woofs n Wiggles the more social they will become.

Q.

Who do I speak to if I have a question or concern?

A.

You can speak to Jenny Parrett directly or email her using our contacts page or telephone number.

Q.

What if my bitch comes into season whilst she’s with you?

A.

If this happens we will separate her from the other dogs by giving her a comfortable restroom to relax and settle in while she is waiting to be picked up. This avoids any unwanted behaviour that she may incur from the boys. It can be dangerous for a bitch to be in season whilst with other dogs because it can cause increased stress and anxiety levels, aggressive behaviour in the pack and must be avoided. This ensures that we run a responsible, safe and calm environment for all dogs whilst in our care.

Q.

What happens if our dog needs veterinary help?

A.

We are registered with Colne Valley Veterinary Practice. Any veterinary emergencies will be dealt with by them. It is our policy to record any accidents or incidents in our accident and incident book, however minor they are, where you will be informed at pick up about what happened. This is only to provide the highest standard of care and communication. Minor marks are not always avoided when dogs play together, especially with a puppy, their teeth and claws can be very sharp and their play style when young is to nip around the face of another dog. Staff are always there however to ensure that play does not get too rough, excitable and out of hand.

Enrolment will ensure that we have your details and an emergency contact, should the rare event happen that your dog needs immediate veterinary care. It will be at our discretion as to whether your pet has an emergency problem and any vet bills incurred will be at your expense. We will always do our very best to keep you informed as soon as a situation arises.

If your dog has been ill the night before a session or that morning/afternoon we cannot provide care for them. As much as we would love to nurse your dog better, the best place for them is at home with you or at a veterinary practice. We are very happy to give advice and help so please, never hesitate to contact us, we will even send a get well soon card!

Q.

What sizes and breeds do you accept?

A.

We welcome all sizes and all breeds of dogs, but please be aware that dogs may not ready for daycare if their fear, anxiety or excitement levels are too high.

Q.

What age can my puppy, bitch or dog start?

A.

As soon as all vaccinations, including Kennel Cough, are completed (Dog Flu, i.e. ‘Kennel Cough’ is highly contagious and can be transmitted through air and water bowls, it can be life threatening) so evidence to support this treatment is essential. They also need to be up to date with their worm and flea treatments, with evidence to support this. We will scan this evidence and keep in a confidential file for our records.

The earlier puppies attend Woofs n Wiggles, the better! We have a room designed especially for puppies where they will spend most of their session playing, learning, resting and get lots of cuddles!  We will dedicate a small amount of time during the day to let the puppies meet some of the older dogs to aid their social developments and learning. It is a natural environment for puppies and dogs to be in each others company and many dogs love to have puppies around. It is an essential part of their play and learning, helping their behaviour, physical and intellectual skills become refined and really well developed.

Q.

Do you use muzzles or crates?

A.

No. Your dogs will not be muzzled or crated unless:

- In an emergency to the vets we may need to use a crate as transportation, or we are providing a pick up and drop off service to and from daycare

- If your puppy needs to be crated during nap time.

- First aid situations may require us to use a bandage as a muzzle before we get them to a vets

We must also highlight that dogs have to come to daycare with a collar on, we can only accept the leather/material fasten collar. Any snap lock, prong collars, electric collars and choke collars must be left at home. Reasons for this can be explained, please just ask.